Kay L. Roberts brings 39 years of title and escrow industry experience to her role as Chief Operating Officer at the TITLE AGENCY. With a hands-on, detail-driven approach, Kay oversees daily escrow production, operational processes, and banking compliance to ensure transactions are handled accurately, efficiently, and on time.

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Kay works across hard money, residential, and commercial transactions, with a focus on thoroughness, quality control, and education throughout the closing process. Clients and partners rely on her clear communication and availability, knowing she takes the time to ensure everyone understands their role and what to expect at each stage.

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To Kay, a smooth closing means eliminating issues that could prevent a transaction from closing as scheduled. She believes most deals fall apart not because of complexity, but due to a lack of knowledge or communication early in the process. By staying proactive, accessible, and detail-focused, she helps prevent uncertainty that can cause transactions to stall or clients to lose confidence.

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In her role, Kay reduces risk by double-checking documentation, maintaining strong quality control standards, and ensuring strict adherence to banking compliance requirements. She defines accountability as taking responsibility for daily operations, processes, and the consistency of execution across the company.

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Kay was drawn to the TITLE AGENCY for its hands-on leadership, commitment to innovation, and customer-first approach in an industry that often becomes complacent. She also values the company’s respect for employees, believing that when team members are supported, clients are better served.

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At the core of Kay’s work are professionalism, accuracy, and respect. She views every transaction as a direct reflection of both herself and the company, and takes pride in ensuring each one is handled with care, efficiency, and integrity.